Discussion about this post

User's avatar
The Next Evolution's avatar

Great article and something that really needs more attention - we no longer have one identity, we have many and how those are managed and used is going to be critical.

The point about freezing someone into "a profile of who you used to be" is the one that deserves more attention than it gets. But I'd push it further: the problem isn't only drift between the stored version and the current person. It's that persistent memory creates a confirmation loop — the system learns what you've looked at, what you've asked, what you've clicked, and then increasingly offers you more of the same. Hyper-personalisation built on past behaviour doesn't surface what you need next; it surfaces a refined version of what you needed before.

The harder problem is life change events. Someone loses a job, has a child, gets a diagnosis, moves country, retires. Their circumstances shift fundamentally — their needs, their constraints, their risk appetite all change. But the system has no model for that. It holds a detailed record of who they were, with no mechanism to recognise that the person using the interface today is operating from a completely different context. The longer they've been using the system, the more weight that historical profile carries, and the more the system will misread them precisely when the stakes are highest.

This matters most for the people who need the most help. Someone navigating a bereavement, a job loss, a health crisis — the moment their circumstances change is the moment the system becomes least useful, because it's still optimising for a version of that person that no longer exists.

Your distinction between consumption choice and social infrastructure is the right frame. But the infrastructure question isn't only about governance — it's about what these systems are actually capable of modelling. Right now, they're very good at building a picture of the past and very bad at knowing when that picture has stopped being true.

No posts

Ready for more?